Returns and refunds

Please check your order carefully before you pay. We don't accept returns or give refunds, and we can't cancel an order once it's paid.

What if my order arrives damaged or wrong?

We're so sorry! Email [email protected] as soon as you can with your name, what you ordered, and a photo of the item and the packaging.

We'll look at it case by case and get back to you within 2 working days.

What if my parcel doesn't arrive?

If it's more than 10 working days past the usual delivery time, email us at [email protected] and we'll look into it. Parcels stuck in customs aren't lost, just slow, and sadly we can't speed them up.

Your legal rights

This doesn't affect your rights under consumer law in Singapore or in your own country.